Service Now Architect
6-7 months
Toledo,OH - 43659
Relevant Experience& Experience Required
(in Yrs) 5+
Key words to search in resume Service Now ITSM, Service Now Discovery and CMDB, Service Now Orchestrator
Technical/Functional Skills -MUST HAVE SKILLS
• 4 to 5 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization, along with experience on Discovery-CMDB
• 2 to 3 years experience in administration/implementation/configuration of ServiceNow ITSM solution
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
• Lead at least a couple of Implementation projects in ITSM area, 1 complete Implementation lifecycle for ServiceNow
• ServiceNow custom application design and development experience
• Past work experience with industry leading providers of ITSM tools
Roles & Responsibilities
• Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
• Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
• Follows up on outstanding development needs and provides timely status reports to the project manager
• Advises on options, risk and impacts on business/ITIL processes
• Communicates technical problems and solutions to both technical and non-technical audiences
6-7 months
Toledo,OH - 43659
Relevant Experience& Experience Required
(in Yrs) 5+
Key words to search in resume Service Now ITSM, Service Now Discovery and CMDB, Service Now Orchestrator
Technical/Functional Skills -MUST HAVE SKILLS
• 4 to 5 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization, along with experience on Discovery-CMDB
• 2 to 3 years experience in administration/implementation/configuration of ServiceNow ITSM solution
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
• Lead at least a couple of Implementation projects in ITSM area, 1 complete Implementation lifecycle for ServiceNow
• ServiceNow custom application design and development experience
• Past work experience with industry leading providers of ITSM tools
Roles & Responsibilities
• Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
• Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
• Follows up on outstanding development needs and provides timely status reports to the project manager
• Advises on options, risk and impacts on business/ITIL processes
• Communicates technical problems and solutions to both technical and non-technical audiences
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