VIP Desktop Support Specialist
12 months
Glendale, CA - 91203
Relevant Experience& Experience Required
(in Yrs) 8 Years
Key words to search in resume Desktop support specialist, Windows XP/7, Mac OS X, Executive Support
Technical/Functional Skills
-MUST HAVE SKILLS
Support Desktop Operating Systems (Windows XP, Windows Vista, Mac OS X) and mobile computing technologies (Apple iPad, Android, etc)
PC and Network Security
TCP/IP networking
Wireless technologies
Voice over IP
Excellent communications skills
Roles & Responsibilities
• Provide excellent customer service and ability to diffuse heightened end-user sensitivity.
• Proactively support all technologies used by the executives.
• Lead projects that advance the capabilities of our Senior Executives and support staff.
• Provide off-site event support for executives to facilitate meetings and productivities. Requires travel
• Provide network recommendations, build out and provide off-site support for certain executive’s home environments.
• Be on-call for escalated requests occurring during non-business hours.
• Effectively provide proactive communications to customer base, management and other IT functional areas.
• Maintain organized tasks, project work plans, and technical specifications for each customer.
• Advise management of industry shifts and of advancements in technology that could benefit the executive user base.
• Contribute to the development and growth of the Executive Support.
12 months
Glendale, CA - 91203
Relevant Experience& Experience Required
(in Yrs) 8 Years
Key words to search in resume Desktop support specialist, Windows XP/7, Mac OS X, Executive Support
Technical/Functional Skills
-MUST HAVE SKILLS
Support Desktop Operating Systems (Windows XP, Windows Vista, Mac OS X) and mobile computing technologies (Apple iPad, Android, etc)
PC and Network Security
TCP/IP networking
Wireless technologies
Voice over IP
Excellent communications skills
Roles & Responsibilities
• Provide excellent customer service and ability to diffuse heightened end-user sensitivity.
• Proactively support all technologies used by the executives.
• Lead projects that advance the capabilities of our Senior Executives and support staff.
• Provide off-site event support for executives to facilitate meetings and productivities. Requires travel
• Provide network recommendations, build out and provide off-site support for certain executive’s home environments.
• Be on-call for escalated requests occurring during non-business hours.
• Effectively provide proactive communications to customer base, management and other IT functional areas.
• Maintain organized tasks, project work plans, and technical specifications for each customer.
• Advise management of industry shifts and of advancements in technology that could benefit the executive user base.
• Contribute to the development and growth of the Executive Support.
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