Hi,
Hope you are doing great!!
S
Looking forward to hear from you.
| Skill Duration Offshore/Onsite Years of experience Extension Possible Location | ServiceNow 06 Months Onsite
8-10 years on ITSM tools, 6+ on ServiceNow development Yes Minneapolis, USA |
Responsibilities / Job Description:
§ Create and modify ServiceNow platform and IT Service Management applications to meet customer defined needs
§ Understands technical and functional design requirements related to ServiceNow
§ Translation of business requirements into functional specifications and involve offshore team for development work (Onsite/Offshore model)
§ Re-engineer highly complex program components including code generation
§ Understands the ServiceNow workflow engines
§ Creates workflow and web prototypes for client engagements
§ Designs, codes, and tests technical solutions
§ Responsible for design, development, test and rollout of the following modules and related customization for ServiceNow:
- Incident Management
- Problem Management
- Change Management
- Configuration (CMDB)
- Knowledge Management
- Asset Management
- Service Level Management
- Service Level Reporting
- Service Request Management
- IT Governance, Risk and Compliance Management
- Reporting
§ ServiceNow discovery configuration, customization and implementation
§ Integration with Email, SMS, third party reporting and event monitoring tool
§ Provide technical leadership within a team of developers or play a key part in big teams
§ Supporting users and customers of the ServiceNow product, bugfixing, Javascripting, extensive and in-depth application support, providing the best possible customer support.
§ End-to end responsibility of technical deliverables with Sign-off from the customer
§ Take decisions independently and interact directly with customers
§ Conduct workshops/trainings for various modules
§ Handle multiple priorities, develop and deliver cost/time-effective solutions
Skillsets:
§ Extensive experience implementing ServiceNow modules and platform consulting in the role of architect and developer
§ Develop and maintain the application architecture for specific business functional areas in compliance with the enterprise architecture
§ Understands the necessity of and contributes to coding standards
§ Experience in the management of all phases of the application lifecycle and best practices of software design within a large organization. This includes Design, Installation, Development, Testing (application code and user acceptance), and Deployment.
§ Experience in designing and implementing ServiceNow Integration solution with Email, SMS, Alerts and other third party tools
§ Exposure to various business domains and functional areas
§ Experience in providing technical leadership and ability to manage large teams in offshore /onsite model
§ Excellent interpersonal and communication skills - both written and oral, and ability to interact with internal / external multiple stake holders
§ ITSM/ITIL / ServiceNow Admin certification is desirable
§ Excellent problem solving skills
§ Skills in ServiceNow, Web Services, SOAP, Java, Javascript, XML, Content Management, HTML
Other Skills:
Javascripting, Webservices, SOAP, content management, Jelly (nice to have)
--
Ajeet Y.
Fax: 609-228-5522
Email: ajity@sysmind.com
G-Talk: ajeet.sysmind@gmail.com
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