Hope you are doing well
| I am Steven, working as a recruiter with Infotree Service Inc. I am currently working on "Technical Support 1" position with State of AZ I will appreciate your response at the earliest, as the managers tend to move fast! |
NOTE : SEND RESUMES WITH THESE DETAILS , Profiles with all mandatory details would be processed with TOP Priority
| Name (First & Last) |
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| Contact No. |
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| Email ID |
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| Current Location |
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| Willing to Relocate if need |
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| Work Visa Status, Expiry Date |
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| Availability * How soon can you join? |
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| Reason for change |
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| Are you fine with drug and background check? |
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| Skype ID |
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| Last 4 Digit SSN No. |
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| DOB(Day, Month) |
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| Higher Education, Year of Completion |
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| Job Title | Technical Support 1 | |
| Project Location | Poenix, AZ | |
| Duration | 9+ months /Contract | |
Skills
Roles and Responsibilities
Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between Phoenix sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
Qualifications and Education Requirements
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Advanced troubleshooting skills
Excellent self-organization and time management skills
Problem definition and alternative analysis skills
Active Directory
Experience with Windows 7 and 10
Experience supporting a Mac environment
Experience with Project Management
Experience with Scripting
Experience with SQL
Experience with Backup solutions
Bachelor's degree plus 8 or more years of experience in systems administration (or equivalent experience)
Thanks & Regards,
Steven - Associate Technical Recruiter
Phone (Direct): 734-446-6886
Email: steven@infotreeservice.com | Website: www.infotreeservice.com
LinkedIn: https://www.linkedin.com/pub/steven-fernandez/104/956/240
Hangout: steven.usrecruiter | Yahoo: steven.usrecruiter
Mailing Address: 1176 S. Main St. Plymouth MI 48170
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