Please send the resumes to "divya_dasari@aesinc.us.com"
Job Title Product Analyst (from retail background preferred)
City Sunnyvale, CA
Rate Open
Scanned copy of work authorization is a must
Position Description
• Understand business flows, tools, trouble shoot and support seller issues using tools.
• Run regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics.
• Ongoing management of seller issues, queries and operational issues.
• Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
• Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.
• Process improvements to reduce ongoing support costs.
• Institute and monitor support case resolution metrics and drive efficiencies.
• Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
• Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process.
• Work with internal teams to set up appropriate systems, code promotions into production until seller can go live.
• Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers.
• Help to integrate partners to MP infrastructure
• Experience in using market place portal and other supporting tools, alerts, reports and analytics.
• Basic knowledge in Java, web services and database.
• Ability to summarize and present complex issues to a variety of audiences: technical and non-technical
Regards
Marie D Dasari630-315-9569
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