Role: Remedy Developer
Location: - Indianapolis, Louisville, Baltimore, Syracuse, OPW considered on case-by-case basis (Work can be performed from any of these offices)
Duration: - 1 year +
· Skills/Experience/Education Required:
· 5-7 years technical experience with BMC Remedy Action Request System, including 7.6x and higher
· 5-7 years of experience with ITSM Suite 7.6x and higher – Incident Management, Change Management, Problem Management, Asset Management
· 5-7 years of experience with Remedy User Tool, Import Tool, Developer Studio, Remedy Migrator
· 5-7 years of experience with Crystal Reports and Remedy Reporting
· 5-7 Experience working in a multi-tenancy Remedy environment
· 5-7 years working in a Windows and/or UNIX environment
· Experience configuring and customizing Remedy 7.5 version and higher as desired
· Bachelor's degree or equivalent combination of education and experience
· Bachelor's degree in systems engineering, computer science, management information systems, or related field preferred
· Four or more years of experience in systems engineering, software engineering or operating systems programming.
· Experience working with computer hardware, operating system software and desktop applications with a specific concentration in one or more areas
· 5-7 years of experience working with one or more structured programming languages
· Experience working with design principles and applications
· Good familiarity with ITIL terms and methodologies
· Good Analytical and creative problem solving skills for design, creation and testing of systems
· Excellent Communication skills to communicate with application developers, customers, support personnel and management; ability to communicate system proposals to management and customers and provide systems diagnoses and resolution for current systems
· Interpersonal skills to interact with customers, senior level personnel, and team members
· Organization skills to balance and prioritize work
· Leadership skills to assist less experienced personnel
· Mentoring and training skills to guide and direct work of less experienced specialists
· Ability to handle multiple tasks simultaneously and switch between tasks quickly
· Ability to work independently and as part of a team
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