{SAP JOBS USA:149638} Cisco Voice Engineer to join our team in Phoenix, AZ

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Hi,

 

Good Morning,

Hope you are doing good. This is Victor Working as a SR IT Recruiter with Reach IT. 
Please find below requirement and send me your consultant resumes . For further details please contact me at 510-584-9671/313-279-0384.

Please send me the resumes to Victor@reachitsolutions.us. 

Cisco Voice Engineer to join our team in Phoenix, AZ

6+ Months

seeking an individual with prior experience providing helpdesk support within a Converged Network. In this environment, the person selected will be supporting data and voice services across a wide spectrum of users that includes our client's Contact Centers. Successful candidates will have previous experience supporting network and/or telephony systems for private organizations or Local Exchange Carriers (LEC). Previous experience troubleshooting issues collaboratively with Local Exchange Carriers and/or Inter-Exchange Carriers is highly desired.

 

This position is for a Cisco Network Support Analyst who will be supporting Data, Voice and Contact Center Networks. We are looking for someone with very strong Contact Center (UCCE) skills to provide Incident Management & Problem Resolution to user reported problems. It is for 3rd shift  with a schedule of Sat/Sun-Wed/Thurs 10pm-6:15am

• Very strong IP Networking skills
• Experience supporting WAN circuits and working with Local Exchange Carriers (LEC) troubleshooting T1 or similar circuits
• Experience supporting VOIP network (Cisco)
• Cisco Customer Voice Portal (CVP) or ICM
• Cisco CUCM support experience
• Experience with ISR Gateways
• Installation experience
• Application Configuration Support Knowledge
• Infrastructure troubleshooting
• Cisco Unified Contact Center Enterprise (UCCE) experience
• Experience with Multiple instances of UCCE to ICM gateways
• Knowledge of adjunct connectivity
• CTIOS troubleshooting server side
• TCP/IP networking fundamentals
• Understand ITIL Principles (Service Management)
• Good written & verbal communications skills (English)
• Self Directed, Team player, Ability to work with both technical and non-technical people
• Ability to work in a collaborative environment including mentoring and assisting others in skill development

 

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Thanks&Regards,

Victor

ReachIT LLC

39039 Paseo Padre PKWY

Suite # 207

Fremont CA- 94538

victor@reachitsolutions.us

510-584-9671/313-279-0384

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