Role: ServiceNow developer and administrator
Location : Pal alto, CA
Duration :6+ Months
Job Description
The role would be for configuring and setting up Service-now ITSM application and administer, maintain and support the implementation. This person will work very closely with ITSM Architect, customer personnel, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow (Service-now.com) in a controlled and predictive manner.
The general scope of the work for this position is as follows:
• Understands technical and functional design requirements for ServiceNow
• Understands the workflow engines
• Creates workflow and web prototypes for client engagements
• Designs, codes, and tests technical solutions for ServiceNow implementations
• Uses Mid server, webservices, email and other relevant technology to integrate tools with ServiceNow.
• Identifies system deficiencies and recommends solutions
• Maintaining and administering the implemented instance of ServiceNow and perform tasks such as:
Configure Users, company, site, location and other existing fields
Configure Support Groups, assignment rules, categorizations, CI data, SLA etc.
Create and Track support cases with ServiceNow
Template creation, change order/task/activity
Troubleshooting the ServiceNow instance issues
• Assists in enforcement of development deadlines and schedules
• Understands the necessity of and contributes to coding standards
• Prioritizes multiple tasks effectively.
• Contributes appropriately to conversations.
• Commitment driven
• Assumes additional responsibility without being asked.
• Encourages fellow team members to make innovative contributions and embrace new ideas.
Qualifications
1. IT or Web programming related educational background
2. The candidate should be trained in ITILv3 foundation certified
3. Service-now trained with prior experience in at least 1 deployment/administration of ServiceNow implementation.
4. At least 3-5 years of IT experience in development/support/analyst positions in Service Management tools such as BMC Remedy, HP SM, BMC Remedy on Demand
5. Experience with JavaScript, XML and XSL stylesheets
6. Able to Read and understands XML schemas
7. Understanding of Software as a Service (SaaS)
8. Understanding of client server architecture
9. Understanding of SOA and Web Services concepts
10. Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, email etc..
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