Hi,
I am working on urgent position, need urgent resumes. Please respond with updated resume along with the contact details.
Position: Customer Support Executive
Location: Houston, TX
Duration: 9 Months
Skills:
Good operational understanding of gas turbines
Excellent oral and written communication skills to handle communication with customer
Excellent analytical and problem solving skills to analyse, segregate and prioritise customer issues
Desired Skills:
Rapport building and call control skills
Strong listening, communication and interpersonal skills
Detail oriented
Ability to work in global environment
Experience:
At least 2 years of experience with turbomachinery or rotating equipment
1 – 3 years customer service / call center experience
Field service experience on turbines will be an advantage
Education:
B.E. in Mechanical / Electrical
Responsibilities:
Act as customer interface, discussing details of issues and data analysis
Use Client's knowledgebase and software systems to resolve customer issues possible at front line level and escalate the unresolved issues to the next level
Making appropriate entries in the system
Assisting customers professionally and efficiently and ensuring compliance with all legislative and Client's requirements
Ensuring to meet customer support targets and KPIs
Thanks & Regards,
Andy John
|| SystemGuru, Inc ||
2 Tower Center Boulevard, Suite 1202, East Brunswick NJ 08816
Direct : 732-325-3742 || Fax: 732 879 0326
Email: andy.john@systemguru.com || Web: www.SystemGuru.com
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