Dear All,
Greetings from HMG America ....! ! !
We are having below mentioned position with us currently. Please go through the following job description and reply me with your best suitable consultant's profiles on my mail.
Title: Desktop Support
Duration: 6 month contract
Location: Chandler, AZ
Will be responsible for the following:
Ø Accurately testing, identifying, repairing, resolving, end user technical issues regarding network/desktop/laptop/Server/printer support.
Ø Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Ø Backing up and restoring user data, settings and associated systems administration activities
Ø Assist Service Desk /Remote Desktop Support teams for hands and feet coordination efforts
Ø Assist on Incident and Problem management activities
Ø Taking ownership of issues through to resolution on all appropriate requests
Ø Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
Ø Move equipment associated with escalated help desk incidents and service requests
Ø Recommends and/or performs upgrades on systems to ensure longevity
Ø Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
Ø Adhere to ticket response and resolution SLA's as agreed upon with the customer
Ø Assist on special projects like OS migrations, PC refresh and large scale PC deployments
Ø Available for on call support during afterhours as and when necessary.
Ø Willing to work on 24/7 environment.
Desired Experience and skillset:
Ø At least 2 years hands on experience as desk side/local IT engineer
Ø Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc)
Ø Strong Microsoft Operating System installation and troubleshooting skills
Ø Basic understanding on Windows Server 2003/2008/Linux/Unix OS
Ø Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Telecom.
Ø Basic knowledge of MAC OS, lotus Notes, blackberry.
Ø Hands on troubleshooting of VPN issues
Ø Basic understanding of Audio/Video equipment and conference room setup
Ø Imaging/Re-imaging of workstations and laptops
Ø Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions
Ø Strong Customer service skills
Ø Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Ø Strong written and verbal communication skills
Ø Must be detail oriented and self-motivating
Ø Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.
Ø Global exposure in large environments would be preferred.
Desired Certifications:
MCSA/MCSE certification would be desirable.
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