Send me resumes to chiranjeevi.chinthakindi@damcosoft.com or reach me at 631-759-8044 Ext: 406
Job Title : Salesforce.com SME OR Lead
Location : San Jose, CA
Duration : 6+ Months
Salesforce.com (SFDC) SME or Lead with Service Cloud
Drive the project/ Work with the clients Project Manager
Work with Offshore team
Summary
This position is responsible for implementation and end to end delivery of CRM/SFDC Service Cloud and ERP integration deliverable's to clients on CRM engagements, including implementation, upgrade, and/or extension of existing applications.
Responsibilities
· Key lead role for a Migrations and refactoring for Salesforce.com
· Lead a team of 3 - 7 remote consultants for successful delivery of a project within agreed timelines.
· Translate business and functional requirements into Functional approach, solution, and technical design specifications
· Lead technical design, prototyping, development, testing and deployment or upgrades of SFDC Service Cloud and Communities Applications.
· Create system, Mange Test Plans, UAT and documentation
· Analyze and troubleshoot complex system and user issues and coordinate issue resolution efforts across peer support groups, technical support teams, and vendors as needed
Client Management:
· Manage day to day interactions/escalations with client
· Establish credibility at all levels with clients and colleagues
Knowledge and Skills:
· 7+ years of experience implementing Salesforce.com applications with increasing leadership responsibilities.
· 3+ years of experience of leading CRM and ERP implementation/upgrades projects
· Experience with at least 3 full life cycle Salesforce.com implementations for the High Tech hardware industry
· Proficient or lead in several industry specific business processes, relevant to the client industry
· Strong functional process Improvement, documentation, and planning skills.
· Ability to comprehend problems, analyze needs, and communicate complex scenarios with simplicity.
· Ability to establish and build confidence and trust with clients
· Strong analytical and problem solving skills
· Excellent written and oral communication skills
· Willing to travel as needed, outside the Bay Area. Candidate will consider Bay Area as their home location
· This position requires to work at customer sites depending on opportunities mainly throughout California.
· This position typically involves between 50% - 95% onsite attendance, but could require travel of other locations/shifts availability depending on the client needs.
Qualifications
Bachelors or Master's Degree
Industry and Platform Certifications, which have been maintained over several years
Industry expertise and functional experience commensurate to the role
If you are comfortable with the requirement, Please provide me the following information :
Full Legal Name :
Contact Number :
Email Id :
Current Location :
Relocation :
Availability :
Skype ID:
Visa Status:
Validity :
Last 4 Digits of SSN :
Expected Rate / Salary :
Reason for change:
Two professional References :
Regards,
Chiru Chinthakindi
Executive Recruiter | Damcosoft Inc. |
Email: Chiranjeevi.chinthakindi@damcosoft.com
Phone: 631-759-8044 ext: 406
894 Green Street, Suite B, Iselin, NJ 08830
112 W 34th St, 18th Floor, New York, NY 10120
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