EMOTE WORK.... DIRECT CLIENT NEED.
UCCE Support Position.
6 MONTHS (Remote work initially)+ CONTRACT
(This can be contract to hire if the candidate is ready to work either onsite after initial 6 months remote work either in Denver, CO or Austin, TX )
Update: This is a mid-level position. Someone who can support the existing system
They are looking for someone with Call flow mapping, lot of Scripting, Configurations, there is no designing in this work.
The person who does new deployment and implantation is not what they are looking for. They already have someone for that.
This is a ICM/CVP Moves/Add/Changes role that can be performed by someone remote (if they are strong). This position sits in our Managed Services division, not Consulting Services. The rest of the team is in Austin, TX. We typically hire direct hire employees for this role, but the need is pretty urgent. We can do straight contract or contract to hire.
As a UCCE/ICM/CVP Support Engineer in our Global Escalation division, you will work with our enterprise level clients providing medium toadvanced Moves/Adds/Changes of Cisco UCCE/ICM/CVParchitectures. You will be responsible for client management, mentoring of peers, technical solution development and delivery, deployment validation and advanced troubleshooting of releases. In this role you will leverage your experience in integrated Cisco infrastructures. Responsibilities include enhancements and integration with other enterprise applications and back-office systems. Experience with multi-site configurations and hybrid (IP & TDM) environments, in a consulting or large system administration role, within Fortune 1000 companies is required.
Skills and experience we are seeking:
- Exceptional administration, troubleshooting and support experience with UCCE/ICM/CVP Enterprise. Design, integration, and enhancement experience with these applications
- Cisco IP Dialer development and support experience
- Call Manager experience is a must.
- Experience with CISCO IP-IVR Application performing design, development, and support functions.
- Experience performing CISCO ICM Script Design and Deployment
- Experience with CISCO CVP Application Design and Development is highly preferred
- Familiarity with Cisco Email Manager. Support experience preferred.
- Familiarity with Cisco Unity Architecture. Support and administration experience preferred.
- Exposure and familiarity with CISCO UCCE Solution Architecture and Integration.
- Familiarity with H.323, SIP and/or MGCP protocols
- Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
- Multi-site configuration and hybrid of enterprise level IP and TDM environments
- ITIL Framework awareness
- Excellent written and verbal communication skills (technical documentation and client communication)
- Exceptional client relationship skills working with enterprise level customers
- Ability to work in a delivery support environment that involves structured processes and timelines
Desired skills and experience, but not required:
- Cisco Certifications (i.e., CCNA, CCDP, CCIE, etc.,)
- Experience with a disciplined development methodology and release management process
- Working knowledge of any major Middleware platform (MQ Series, Tuxedo)
- Working knowledge of Interface APIs/Object Models (CORBA, COM+, EAI)
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