Wednesday, May 1, 2013

{SAP JOBS USA:117236} Direct Client Requirement :: ITIL Analyst @ Chicago, IL

Hi,

 

Please find the below requirement and if interested then send me updated resume along with contact details ASAP.


Job Title:  ITIL Analyst

Location: Chicago, IL
Duration: 6+ months

 

Experience Required: 5+ years

 

JOB DESCRIPTION:

 

Mandatory Skills:

 

a. Good understanding of the Service Management (ITIL) framework.
b. Ability to interact with Service Catalog users and Application teams - for which the ITIL background will be necessary
c. The ability and past experience of eliciting, validating  and elaborating requirements ( as a general Analyst skill), and
d. Ability to run this identification and documentation of requirements without close supervision.

 

Desirable Skills:

 

Require ITIL Lifecycle knowledge and applicable experience. Ability to set business process direction and technology direction relative to Service Management.  Need specific experience in:
- Service Strategy and Service Design strategic direction setting and approaches for maturing those specific phases of the lifecycle.
- Service Strategy and Service Design process development and application.
- Service Catalog process knowledge and experience in Service Catalog implementations.
- Experience in guiding organizations through the steps needed to implement and populate a service catalog.


 

Thanks and Regards

Pankaj Kumar

Email:pankaj@sysmind.com

Phone:609 897 9670 Extn 2161

GTalk: recruiter.pankaj@gmail.com

Address: 38 Washington Road, Princeton Junction, NJ 08850

In case I am not available please call Akash @ (609) 897-9670 x2177

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