Systems Engineer : Orlando, FL
The Systems Engineer Specialist works as part of a team responsible for planning, implementation, and end-to-end technical support of web-based applications int
o a complex data center and network environment, including design, configuration, tuning and support of the Operating System, Load Balancers, and Middleware sta
cks that are underpinnings of critical business applications. The ideal candidate would also be proficient in systems management and application deployment auto
mation through authoring and maintenance of Python, Perl, Ruby, and shell scripting as well as experience implementing and maintaining enterprise configuration
management solutions such as Chef. Experience with continuous integration pipeline development and support using tools like Jenkins and deployment orchestratio
n tools will be essential.
Responsibilities and Expectations:
• Recognized as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, setup, configurati
on, tuning, and troubleshooting.
• Experience with tools such as Chef, Rundeck, and Jenkins.
• Expert knowledge of Middleware Application Servers (WebSphere Application Server or Tomcat)
• Recognized as a subject matter expert on at least one web server and application server technology, including setup, configuration, performance monitoring, tu
ning, clustering, and debugging (e.g. JConsole).
• Expert on HTTP, TCP/IP, SNMP and DNS.
• Working experience on one or more load balancer platforms (setting up pools, VIPs, layer 7 routing, debugging).
• Acts as a liaison and manages communications between requestors of provisioning/configuration services and the implementers of those services if they are hand
led outside of the internal team
• Design, test, implement basic automation workflows for deployments and operational activities
• Part of 24x7x365 on-call rotation
• Able to use scripts and tools built by others, including the ability to troubleshoot or debug issues with these tools.
• Able to interpret error messages from scripts, tools and applications to identify root cause.
• Ability to author and update moderately complex scripts to automate repeatable production tasks (using scripting languages like bash, ksh, perl, powershell) a
nd have advanced skills in at least one or more programming languages (e.g. Python, Ruby, Java, C#).
• Demonstrates exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the Systems Engineering team.
• Demonstrate ability to independently triage moderately complex incidents.
• Independently resolve moderately to highly complex system and applic ation incidents.
• Able to identify and propose system and application fixes for performance bottlenecks.
• Able to evaluate new application requirements for capacity and run-time best practices.
• Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
• Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with
very little guidance.
• Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion.
• Able to receive feedback in a constructive manner and consistently apply it to tasks.
• Able to create system and production documentation, adhering to organization standards.
Basic Qualifications:
• 5-7+ years experience supporting and/or deploying web-based products or services
• Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporat
e and client environment.
• Able to resolve matters/issues in a positive manner.
• Understand basic application design and dependencies for the applications the team supports.
• Able to create concise and accurate documentation for Level 1 staff for the resolution of simple to moderate incidents/issues.
• Demonstrated inclusive leadership that embraces diversity.
• Ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success.
• Has shown the ability to initiate change and act with integrity when tough decisions have to be made.
• Demonstrated experience with software development lifecycle methodologies such as Agile/Scrum and Waterfall.
• Proven experience with system analysis and design, development, and testing.
• Demonstrated strong analytical and problem solving skills to achieve business results.
• Ability to manage and prioritize multiple projects simultaneously.
• Excellent organizational, communication and time management skills.
Preferred Qualifications:
Demonstrated release management experience with large, multi-platform implementations and technology stacks
ITIL V3 Foundations Certified
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