Tuesday, September 1, 2015

{SAP JOBS USA:153176} ITIL Service Management Operations Business/Process Analyst

Role Title: ITIL Service Management Operations Business/Process Analyst

Rate: $45/hr all inclusive on 1099/C2C

 

 

Job Description/Requirements:

o   ITIL v3 Foundations or higher certification required

o   Experience with BMC Remedy required

o   Experience with ServiceNow beneficial

o   Able to understand and document complex IT processes

o   Experience performing IT assessments and preparing gap analysis documents and recommendations

o   Experience working as an analyst in support of IT technical operations (e.g. - service desk, desktop support, server and application management)

o   Very strong communication: verbal and written required. Able to facilitate workshops and meetings: drive agendas, document findings and next steps

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