Hi,
Hope you are doing well!!
Trust this email finds you in best of your health. We have an urgent requirement with our direct. Please find the below details.
Job Title: VMWare Citrix Engineer
Location: Nashville, TN
Contact/ C2H
Job Description (Preferred)
• Provide Level 3 Incident and Service Request management and support for all RCAS Thin Client services as scoped service catalog
• Ensure targets for RCAS service SLAs and OLAs are met
• Level 3 support of Virtual Desktop services based on VMware vSphere, Citrix XenDesktop, VMware View and Appsense technologies. ( Must Have )
• Level 3 support of Remote application services based on Citrix PS4, PS4.5 and XenApp6 technologies ( Good to have )
• Capacity management – including provisioning, reporting and dashboard development
• Project execution including coordination, resource planning, deliverables, timeline negotiations and Business Justification development
• Develop Infra monitoring solutions
• Service develpment strategy and tool introduction
• Stakeholder management including service reporting
• BCM planning and development
• Incident and request ticket queue monitoring and management
• Collaborate with RCAS aligned outsourced teams to achieve end to end service delivery
• Daily follow the sun handover meetings for Remote Access/Remote application and Virtual Desktop services
• Represent RCAS for required powerdown, isolation test and other BCM related activities
• Perform Remote Access health check and reporting during regular BCM events Engage in cross functional team and Stakeholder meetings as required
• Partner with product Management and Engineering teams on service improvements and lifecycle management
• Estate management oversight including hardware/OS version upgrades, patching, lifecycle replacement and virtualization initiatives
• Fully adhere to Change management procedures and compliant use of related tools
• Fully adhere to bank processes for Incident & Crises Management, including communication and escalation procedures
• Vendor management and escalation – in particular, Citrix and VMware.
• Regular Weekend oncall duties
• Involvement in global compliance exercises for RCAS services
Essential Technical Skills:
• Excellent understanding of Remote Access and Computing technologies based on Citrix and VMware virtualization products especially VMWare vSphere and VMWare View
• Expert Specialization in either Remote Access, Remote Application or Remote Desktop services
• LAN and WAN networking knowledge and experience
• Expertise in Wintel and Microsoft back office server products (Windows Server, SQL, IIS, etc.)
• Excellent problem solving and trouble shooting skills
Other Essential Skills:
• Experience with service life cycle management of high-impact products and services will be preferred
• Scripting skills a plus – VB, ASP, PowerShell etc.
• Experience with crisis management is preferred
Thanks and regards,
Vinay Kumar
Sr. Recruitment Executive
Software Folks Inc. (dba Saviance Technologies)
16 Bridge St , Metuchen, NJ - 08840
Work Ph: 609-945-3426
Email : vinay.kumar@saviancetech.com
Web: www.saviance.com
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