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Role: Software Engineer Lead - Tech Analyst / Unified Communication Support Lead
Work Location: San Jose, CA or RTP, NC
Rates: $450/ Daily All Inclusive
JOB DESCRIPTION
UC support analyst - lead and support teams across various geographies.
Leadership Skills:
? Workload management among team members, including implementation of innovative case management techniques
? Coordinates with the training function to ensure that all resources are adequately trained on existing and forthcoming services
? Goal-driven leader who maintains a productive environment and confidently motivates, mobilizes, and coaches support team to meet high performance standards
? Act as a single point of contact for operational issues
Technical Knowledge:
Strong working knowledge of OS platforms such as Windows, Mac, iOS, and Android.
Demonstrated analytical and problem solving skills
Software Knowledge:
Strong working knowledge of MS Office versions and various web browsers such as Internet Explorer, Firefox, Safari, and Chrome
Experience with Remedy Case Management system and Business Objects (desired)
Cisco Product Knowledge:
An understanding of Cisco Unified Communications products (i.e., Unified Communications Manager (CUCM), Unity Connection, IP Phones, Cisco Jabber)
Collaboration solutions such as Cisco WebEx, Collaboration Meeting Rooms (CMR), Cisco Telepresence, etc.,
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