Hope you are fine today.
Please find the JD as below if you are comfortable send me your updated Resume with expected billing rate ASAP.
Role: Tech Lead BSM Infra Business Service Management
Location: Phoenix, AZ
Client: Wipro
Key skills required for the job are:
- IBM Tivoli BSM Tools(Mandatory)
- BMC Monitoring(Mandatory)
- Microsoft System Center Operations Manager
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.
Minimum work experience:5 - 8 Years
Thanks and Regards
Kenny Pandey
Email: KennyP@sysmind.com
Phone:609-897-9670 Extn 2176
Gtalk: adamseansmith@gmail.com
Linkedin: linkedin.com/pub/kanhaiya-pandey/62/6b1/183
Address: 38 Washington Road, Princeton Junction, NJ 08850
In case I am not available please call Anoop @ 609-297-0796
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