SAP Jobs For All: {SAP JOBS USA:117187} Direct Client || Business Analyst (ITIL Experience Must) || Bloomington, IL

Tuesday, April 30, 2013

Title: Business Analyst (ITIL Experience Must)

Duration: 8 Months

Location: Bloomington, IL

Job Description:

Require ITIL Lifecycle knowledge and applicable experience.
Ability to set business process direction and technology direction relative to Service Management.
Need specific experience in:-
Service Strategy and Service Design strategic direction setting and approaches for maturing those specific phases of the lifecycle.
Service Strategy and Service Design process development and application.
Service Catalog process knowledge and experience in Service Catalog implementations.
Experience in guiding organizations through the steps needed to implement and populate a service catalog.
Knowledge of workflow automation relative to request-for-service automation.
Service Design experience and Service Design package development experience.
Service Level Management experience.
Experience working in a large corporate environment.
This project is selecting and implementing a Service Catalog solution to include business services, request able services, and technical services.
Will be asked to work additional projects developing Service Strategy and Service Design strategy/direction.