Hi ,
The below is an Urgent requirement with our client..
Kindly share your consultant Updated resumes & Contact Details to: yaseen.m@terminalcontacts.com
Position: IP Voice Administrator
Location: Mountain View, CA
Duration: 6 + Months
Joining: Immediate
Interview: Telephonic & Skype
Job Description:
· Additions of new call center agents.
· Changes to existing call center agents.
· Programming of basic call flows, VDNs, vectors.
· Creation of CMS reports
· Gather requirements from business teams who want to expand current call centers or build out new call centers
· Document call-flows
· Handle all ticketed requests within a specified period of time and ensure closure of all tickets.
· Proactively check system health and capacity.
· Provide and record updates to the ticketing team on all requests.
· Document existing call flows and maintain the repository of call flow documentation.
· Physical installation of equipment
· Support the Avaya Voice Portal IVR system
· Support of Call Copy call recording system
· Support of Witness and Aspect Workforce Management System
· Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
· Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.
· Ability to work directly with end uses on issue resolution, and process development.
· Strong interpersonal and communication skills.
· Ability to analyze metrics, extracts trending data, provide status reports and provide continuous improvement recommendations.
· Ability to create and maintain Technical and functional documentation
· Proficient working with spreadsheets, word documents, and preparing and presenting PowerPoint type presentations to varied audiences including different levels of management and functional groups.
YASEEN MOHAMMED
Technical Recruiter,
Terminal Contacts LLC.,
Phone : (813) 333-1678
Fax : (813) 354-2419
Email : yaseen.m@terminalcontacts.com
Yahoo IM: yaseen.mterminalc
Terminal Contacts LLC., is a global provider of IT recruitment, software development and IT services. We deliver a measurable delta in productivity, profitability, and shareholder value to the world's leading companies. Our Methodology enables clients to lower the total cost of ownership and meet their business objectives.
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