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From: "Summit HR Outsourcing Services Pvt Ltd" <rajendraam@summithrindia.com>
Date: 12 May, 2012 12:23:17 AM GMT+08:00
To: <vbak24@yahoo.co.in>
Subject: Excellent Job Opening for Project Lead @ Bangalore an Investment Domain Company
The sender of this email is registered with Naukri.com as Summit HR Outsourcing Services Pvt Ltd
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Dear Candidate,Hi
Greetings for the Day
This is Rajendra from Summit HR India we have Immediate Openings for Senior Position requirement with our prestigious client They are into Investment and Finance and Banking.
Kindly let us know your availability to attend Telephonic interview on weekdays.
Interview Location: Bangalore.
Work Time: 2-10pm
Job Responsibilities:
The Benefit Plan Services (BPS) Project Lead is responsible for overall satisfaction of a group of H&W clients providing end to end delivery of services across client service analysts and configuration functions. The person will also be responsible for the continual development of the team members to create and maintain a highly effective team. In this role, the person will be responsible for ensuring that all deliverables and prioritization in support of all operations and projects (work item resolution, enhancements, annual enrollment, process improvement initiatives, etc.) occur in an accurate and timely manner. In addition, the person will be responsible for managing towards Key Performance Indicators (KPIs) and supporting the rollout of process improvement initiatives targeted at increasing processing quality, operations savings, and client and customer satisfaction
Primary Responsibilities:
Partner Management
* Manage partner relationships at Team Lead and Unit Manager level, manage partner escalations and understand end clients needs to support partners in delivering superior customer and client experience.
* Promote a partnership atmosphere, foster teamwork and communicate proactively with BPS business partners to ensure business goals are collectively pursued
Delivery Management
* Oversee integrated performance measures for the clients within the given unit for HW teams through KPI and other business goals and manage all processes for consistent achievement of those defined measures including client services analysts and configuration teams
* Monitor process performance and take action to correct by evaluating risk and exposure within the daily operations of the team and ensure proper controls are in place including adherence to all legal and compliance requirements
* Identify, initiate and implement efficiencies that result in improved quality and effectiveness in the Operations outsourcing services as well as overall improvement in the team resulting in a reduction to the overall cost per participant.
Financial Management
* Manage all the staffing and training needs within budget
* Help with capacity planning and resource allocation
* Help India management meet and exceed the rate / FTE with prudent staffing, promotion, seat utilization and other spend management decisions
People Management
* Drive the communication and understanding of goals, values and philosophy of BPS within the team and execute to meet overall strategic direction
* Help roll out organizational & operational changes, using feedback, data and business judgment
* Responsible to lead and mentor team members to achieve personal career and developmental goals by monitoring goal and performance measurements
* Responsible for team engagement, retention, talent development and succession planning.
Skills and Knowledge:
* Good understanding of dynamics of operations management including process improvement tools and appreciation of underlying technology and software development lifecycle to effectively manage delivery
* Proficient business knowledge of HW outsourcing to understand larger business environment, effectively interface with partners, efficiently manage day to day operations and being able to contribute to process improvements
* Proficient influence skills, including ability to negotiate and execute strategies with peers and colleagues / partners across organizational boundaries
* Strong organizational, project management and negotiation skills
* Demonstrated management skills to mentor and develop team members and motivate a team to achieve a successful outcome in highly dynamic environment
* Ability to anticipate potential problems and to plan for such events while assisting the partners in client expectations
Joining Location: Bangalore
we have shortlisted your profile
Kindly send your updated resume to rajendraam@summithrindia.com.
With your passport number and expiry date.
Call me back on 9620461948 / 9844111768 for any more clarifications
Please forward this requirement for your colleagues also..
Feel Free to call for any clarification
Regards,
Rajendra AM | Sr.Recruitment Specialist
ISO 9001:2008 Certified
Mobile : +91 9620461948; +919844111768
Landline: +91 80 30731082
rajendraam@summithrindia.com Talent and Resources Aligned
www.summithrindia.com
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SAP TECHNICAL CONSULTANT
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