Dear Candidate,
We have an urgent opening for Genesys IVR Developer and I have sent you a job description ,Please go through it and let me know if you are comfortable with it and also send me your updated resume ASAP as applicable (Updated Resume with your Employer Details ) .
Title: Genesys IVR Developer
Location: Berkeley Heights, NJ
Start date: ASAP
Duration: 6+ Months
Responsibilities:
Genesys/IVR Developer/Analyst,
Application Support Services:
1. Incident Management Level 2/3 support (i.e. respond to Help Desk tickets not solvable by REMS Support team)
2. Proactive monitoring
3. Operational support
4. Emergency Response as need (24x7)
Development work:
1. OS patching on Genesys servers
2. Support of custom applications
3. The support of voice gateways or any other network devices
4. VDN and vector scripting/programming
5. Strategy development
6. Code promotion from lab to production environment
7. Vendor Maintenance Support for Genesys applications.
8. Application upgrades (E.G. 7.6 TO 8.0)
Skills Required:
6-8 years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with ACD and dialer systems
-Should possess current Genesys certifications. Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8,
-Must have Call Center experience and understand overall Call Center concepts
-Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
-Experience with installation and configuration of various Genesys framework components.
-Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).
-Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP)
-Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
-Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.
-Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.
-Huge plus if has a strong experience on integrating Genesys with PegaCTI link server
-Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
-Able to be an active participant in design and communicate design approach.
Thanks and Regards
RICKY
Head/Sr.Resource Manager
APETAN CONSULTING LLC
72 Van Reipen Avenue # 255
Jersey City, NJ 07306
Direct: 201 377 5619
Email: RICKY@APETAN.COM
Fax: 201-526-6869
Gtalk: Ricky.Apetanconsulting@gmail.com
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