SAP CRM Service Consultant
Work Location Allentown, PA
Duration 1 yr +
Mandatory Technical Skills Basic knowledge of middleware
- Knowledge of business objects, condition objects and customize objects and its replication and filter
- Concepts of intial and delta downloads, mappings and synchronization with ECC
- Basic knowledge of Business addins and ABAP dictionary
Desirable Technical Skills BADI's and FM's specific to the service processes
Mandatory Functional Skills
1. Expertise in SAP Service with excellent knowledge on Integrated functionality
2. Experience in Service Request, Service Order, Service Confirmation, Service agreements, Service contracts, Installed base maintenance, Customer service and support, Field service management, Returns, Web service
3. Knowledge on Complaints and End to End process of In house repair order
4. Knowledge on service contract price agreements, Pricing procedure and billing plans
5. Knowledge on Web UI configuration and enhancements
6. Master Data - Knowledge on Installation Base, Equipment masters - Warranty Master, Service Master
7. Expertise in data migration and transformation methodologies and hands on experience
8. Experience in cross-functional integration like Debit memo and Credit memo from CRM processes to ECC, Logistics integration, CATS integration
9. Workflow knowledge
Desirable Functional Skills
1. Working with client team
2. Preferred Techno-Functional Consultant for Requirements understanding and translating into FS/TS.
3. Co-ordinate with TCS offshore team
Total Experience Required 8-10 yrs
Work Location Allentown, PA
Duration 1 yr +
Mandatory Technical Skills Basic knowledge of middleware
- Knowledge of business objects, condition objects and customize objects and its replication and filter
- Concepts of intial and delta downloads, mappings and synchronization with ECC
- Basic knowledge of Business addins and ABAP dictionary
Desirable Technical Skills BADI's and FM's specific to the service processes
Mandatory Functional Skills
1. Expertise in SAP Service with excellent knowledge on Integrated functionality
2. Experience in Service Request, Service Order, Service Confirmation, Service agreements, Service contracts, Installed base maintenance, Customer service and support, Field service management, Returns, Web service
3. Knowledge on Complaints and End to End process of In house repair order
4. Knowledge on service contract price agreements, Pricing procedure and billing plans
5. Knowledge on Web UI configuration and enhancements
6. Master Data - Knowledge on Installation Base, Equipment masters - Warranty Master, Service Master
7. Expertise in data migration and transformation methodologies and hands on experience
8. Experience in cross-functional integration like Debit memo and Credit memo from CRM processes to ECC, Logistics integration, CATS integration
9. Workflow knowledge
Desirable Functional Skills
1. Working with client team
2. Preferred Techno-Functional Consultant for Requirements understanding and translating into FS/TS.
3. Co-ordinate with TCS offshore team
Total Experience Required 8-10 yrs
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