Subject: Excellent opening for SAP FI - L2 Support Analyst in Pune - Apply Now!!!
Dear Candidate,Greetings from Optimum Solutions.
We have excellent opening for
Employer : One of the leading investment banks
Job Location : Pune
Role : SAP FI - L2 Support Analyst
Note : This roles requires working in night shifts also on rotational basis.
Job Description:
Main Responsibilities:
* Identify areas of improvement for system to meet the demanding 24/7 availability requirement and better user experience
* Investigate and troubleshoot issues
* Handle user enquiries
* Escalate incidents/issues to Level 3 teams and/or Management as appropriate
* Ensure key deliverables meet the timelines (SLA Management)
* Work with Development team to rollout changes in the production environment (Release Management)
* Maintain knowledge base of known defects and issues, processes and support techniques
* Adhere to the established processes around ITIL
* Participate in weekend or after-hours work to support critical business initiative such as application rollouts, infrastructure changes or disaster recovery tests will be required at times
* Undertake Incident and Problem management as part of the regular work
* Participate in the BCM test activities
* Train, guide and mentor new hires in the team
* Work with global business IT & projects teams to ensure seamless support for the business
Key Skills/Requirements:
Experience
* Masters or Bachelors Degree (preferably IT related).
* 6-8 years of working experience in IT role, with at least 5 years of SAP FI experience (preferably functional role).
* At least 3 years of experience providing production application support in the area of SAP FI.
Essential Skill:
* In-depth functional knowledge of SAP FI (including GL, AP, AR & Asset).
* Good understanding of SAP BI and TV (Travel Management).
* Knowledge of Microsoft office -Outlook, Word, PowerPoint, Excel.
* Experience in working with Finance Users is essential.
* Experience with ITIL concepts and best practices.
* Strong spoken & written communication skills
Advantageous Skill:
* Ability to understand the business context and respond to users
* Exposure to SAP SRM, SAP PI and ABAP (especially ALE).
* Experience in using Microsoft Share Point, HP OpenView ServiceCentre, Service Now and Business Objects.
* Work experience in investment banking is an advantage.
* SAP Certification would be an added advantage.
Besides above technical skills, the individual needs to have excellent interpersonal skills, a strong team player; ability to work in highly dynamic environment; flexible and must possess the ability to quickly adapt to new systems and processes. Successful candidate has to possess excellent problem solving skills and strong crisis management skills - able to remain calm in stressful situations
Job Expectations:
Lead Time to Join:
Current Remuneration:
Expected Remuneration:
References from your previous jobs:
Daytime and evening contact numbers:
We have multiple open positions, if any of your friends or colleagues is looking out for a change, kindly refer them to us...
Hope to hear from you early.
Optimum Solutions
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