Hi,
Good Morning,
Hope you are doing good. This is Srilatha Working as a IT Recruiter with Reach IT.
Please find below requirement and send me your consultant resumes . For further details please contact me at 408-372-5213
JOB TITLE: Technical Helpdesk
LOCATION:NEW JERSEY
DURATION:2-3 months
This team will handle BIG FOUR AUDIT FIRMS user queries pertaining to BIG FOUR AUDIT FIRMS Risk Management Applications.
Key Responsibilities:
· Provide first level/second level business process support for BIG FOUR AUDIT FIRMS Risk Applications.
· Professionally handling BIG FOUR AUDIT FIRMS country user queries through Functional Mailboxes and provide resolutions or meaningful responses through the use of knowledge base content, FAQ, and Personal Knowledge. Typical queries around mailboxes include –
Status Checks - e.g.: status of approval for new Sentinel request
Modify the requestor/engagement partner for a request
How do I access a particular feature within a specific risk application
Know when to elevate the case and ask for assistance and have suitable telephone and written skills to represent effectively. For example, user requests from local Risk managers are not resolved and would require intervention of business leads.
· User access issues
· Forward requests to appropriate teams if the resolution is not within the purview of GBO. These include
Ad-hoc report requests – forward to GBO reporting teams
Requests from Family Tree Master regarding tree structure – forward to Global Independence group
Questions regarding the monthly reporting from the Finance Organizations, such as the uploading of Country files should be routed to Financial Reporting teams
Technical Questions – forward to IT support teams
· Reporting the transactions on a daily basis in BIG FOUR AUDIT FIRMS Reporting tool.
· Responsible for creating proactive knowledge content and documenting solutions in the knowledge database for future customer reference.
Skills:
• 3-5 years of work experience in Technical Helpdesk
• B.Sc (Computer science) or BCA or equivalent degree (College degree from a recognized university )
• Basic knowledge of MS Office Suites
• Flexible to work multiple shifts in 24/7 environment
• Proactive and positive attitude
• Should possess excellentCOMMUNICATION skills, both written and spoken
• The ability to work well in a team atmosphere
• Demonstrated problem solving abilities
• Prior experience of working for Audit Firms is an added advantage.
Position Type: Full Time
· Should have 4-6 years of experience
· At least 2 years of Master Data Management experience with concepts
· Should have minimum 1 year experience in cleansing and standardizing, mapping master data.
· Knowledge of an overall organization structure – parent, subsidiary, affiliate etc., is a must. Need to have research mind set to get these info from a company website, financial reports or google search.
· Ability to create and maintain process related documentation and generate use case examples.
· Experience in planning, execution, issue resolution, escalation, and strongCOMMUNICATION skills (verbal and written) andCUSTOMER MANAGEMENT skills. Expertise in Data Handling. Logical and analytical skills.
· Demonstrated ability to multi-task and work with a sense of urgency.
· Strong hands on experience with MS Excel.
· Qualification: Any Graduate.
· Reporting:
· Should have 4-6 years of experience
· At least 2 years of in any of the Data Reporting processes
· Strong hands on experience with SQL, MS Excel, and MS Access
· Knowledge of VBA Macros / access, BI, Cognos would be an added advantage
· Ability to work in a complex application landscape – navigating and getting data from multiple sources
· Experience in planning, execution, issue resolution, escalation, and strong communication skills (verbal and written) and customer management skills
· Demonstrated ability to multi-task and work with a sense of urgency.
· Qualification: Any Graduate preferably from a Technical background
Thanks&Regards,
Srilatha
ReachIT LLC
39039 Paseo Padre PKWY
Suite # 207
Fremont CA- 94538
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