Datastage
Houston
Charlotte
Berkley Heights
Nashville
Berkeley Heights
Charlotte
Berkley Heights
Nashville
Berkeley Heights
Datastage ResponsibilityService Management Accountable for Delivery of Services as per the defined contract for the multiple projects being managed and adherence of SLAs as per contract Accountable for Service performance through definition and management of Metrics and KPIs Work with the Service Transformation Head to establish SMO Service Management Office with appropriate roles skills and relevant processes required for Delivery Responsible for integrating SMO Service Management Office roles within service delivery Ensure Service Continuity to all services being delivered and keep the BCP plan uptodateService Tracking Conduct PMR Project Management Review meetings Ensure incidents and service requests are handled as per targets and timelines in accordance with the SOP communicated by the Supervisor Represent the delivery team to provide updates during Governance meetings like Status Review Monthly performance Business Review meetings Ensure adherence to
Thanks & Regards,
Nagesh Bade
4229 Lafayette Center Dr., Suite #1625, Chantilly, VA 20151
Tel: 703-831-8282 Ext. 202, Direct: 213-262-5570
Email: nagesh@canopyone.com Web: www.canopyone.com
LinkedIn: www.linkedin.com/in/nageshbade
"USA Jobs Club"
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