Remedy Administrator
1yr
Woodlawn Baltimore MD
Remedy Systems Administrator will work with the client and team to add new functionality to applications based on customer requirements.
Role and Responsibilities for Remedy Administrator:
Strong hands-on application support with ITSM Remedy 8.1 (or higher) administration, CMDB, Asset Mgmt., Incident Management, etc.
Hands-on experience with Oracle 10g/11g SQL query performance optimization, Pl/SQLL and UNIX. Provide operational support to business unit users of the ITSM Remedy application.
In depth knowledge of Remedy version 8.1 (or above) including the ITSM Application Suite.
Hands on experience both developing and administering the ITSM Suite version
8.1 or above.
Ability to design and create custom applications based on Remedy architecture.
Experience with Remedy 8.1, Data Analytics.
Ability to provide accurate completion times for assigned tasks.
Experience with Business Objects reporting software.
Ability to troubleshoot Remedy workflow
Knowledge of the Incident Management system including configuration and
development.
Knowledge of the Change Management system including configuration and development.
Ability to participate as a member of a project team.
In depth knowledge of ITSM Foundation Data and its relationship to the individual
ITSM modules.
Experience with configuring, entering, and updating Remedy Foundation data to be used in all ITSM modules.
Ability to support customer issues in a timely manner
Be able to follow standard operational and documented change procedures.
Strong, communication skills and accountability of tasks assigned.
Ability to create cohesive and comprehensive customization documentation in accordance with a provided format.
• Strong unit and acceptance testing
Requirements for Remedy Administrator:
2-5 years+ experience administering Remedy v8.1+ AR - Action Request Service
Management tool including Help Desk Incident, Change Management (CMDB)
Knowledge of, and experience with, Remedy version 8.0 or 8.1 preferred
Experience with doing Remedy migrations and upgrades preferred
-5+ years of experience with development using BMC Remedy ITSM Suite and supporting modules
-Experience with implementing medium scale Remedy ITSM solutions
-Experience with Remedy Service Management Tool requirements gathering, system design, and configuration planning
-Experience with performance metrics and reporting design and creation
Java
Visual Basic
Microsoft SharePoint current and future release
Microsoft Project Server current and future release
BMC Remedy ITSM modules (e.g., Incident, Change, Problem, Asset, Serena
Requirements Management, Knowledge Management, CMDB) in version 7.x.
MS Visual Studio, 2008, 2010, 2012 and future release
Microsoft.Net
Microsoft Operating Systems (Windows 7, XP,Windows Server 2003,2008,2012 and future workstation and server releases)
SQL Server current and future release
Oracle Data Base version Oracle 11.2.0.4
Business Intelligence and Reporting Tools 2.5.1
Crystal Reports Designer 11
Provides performance feedback to team members and resource managers
Maintains issue log; facilitates resolution of issues
Executes communication plans
Regularly reports status of project
Tracks and manages time against plan; develops testing strategy
Conducts project close-out activities
Prepares and participates in quality review checkpoints Obtains/secures and archives necessary approvals Creates an effective team environment
Builds strong relationships
Solves problems and issues
Communicates effectively at all levels of the organization.
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