Position: Salesforce BA
Location: Foster City, CA
Duration: 6+ Months
Please share your resume to Khaja@sstsusa.com
POSITION SUMMARY
The Client Support Service Program Office is responsible for developing and managing Strategic Roadmaps all the way through capital investment planning, delivery of solution to projections support for applications across the Client Support Services organization. The Senior Business Analyst will be responsible for Salesforce.com configuration for Service Cloud and contract management portal for project implementations and ongoing operational support activities.
JOB SCOPE
The Senior Business Analyst will function as a core member of the Salesforce.com/Apttus project implementation teams support initiatives across CSS. The primary focus of this role is to collaborate with other project team members, and business stakeholders, to successfully drive the implementation of Service Cloud, and Contract Management portals.
Responsibilities:
The candidate for this role will be responsible for:
Implement configurations in Salesforce.com for Service Cloud and Contract Management portals based on prioritized requirements and ongoing operational needs.
Collaborate with Global Business Operations organization as part of the team implementing configuration changes under a single Salesforce.com org.
Interfacing with User Experience, business and development teams to generate solution wireframes and associated UX artifacts.
Collaborating with business and IT stakeholders to develop and mature best practices for iterative process improvement projects.
Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance Visas project methodology.
Participating in the estimation, scheduling and execution activities for projects as they are assigned.
Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption
Provide mentoring/support to team members
Qualifications
B.S or B.A. degree and at least 5 years of experience with core customer service processes as well as hands-on configuration and implementation experience with Salesforce.com and Apttus.
Experience with iterative project and development processes, and the ability to communicate effectively with IT resources..
Strong business analysis background with ability to translate business needs/goals into requirements and prototypes.
Experience in Salesforce.com and Apttus configuration and implementation.
Experience working in a global, multi-channel organization is required.
Direct experience of release management and best practices of deploying configurations in a Salesforce.com single org instance.
In-depth knowledge of Salesforce.com reporting and workflow capabilities/limitations.
Working knowledge of best practices around cloud solutions.
Salesforce Administrator Certification is a plus.
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