Hello,
Please respond with any available profile to vidya.sagar@cybsearch.com or can call me at desk 832-510-8465 for further queries……
Job Title: Cisco Voice Engineer
Location: Woodlands TX
Rate: $65-70/hr. All Inclusive C2C
Hire: Telephonic
Requirements:
· Must have 4+ yrs of Cisco VOIP Installation, Management and Monitoring of call manager cluster including:
o Configuring class of service and Call admission control
o Configuring call manger features and services
o Configuration of call signaling protocols on Voice Gateway, MGCP and SCCP
o Configuration of Voice Gateways, Gatekeepers, and SRST
o Configuration and Instillation of Voice Interfaces like E1 & T1 Lines (CAS and PRI ) Skills
· HUGE PLUS- Experience w/ Implement and tune vector programming for Avaya Customer Focus Center. Document and manage DNIS and VDN assignment. Also helpful -manage station and trunk Move / Add / Changes (MACs) for Avaya telephone systems at The Woodlands offices.
· Mentor Client telecom teammates in deployment methodology and technical best practices. Deliver new best practices to the team as they are defined.
· Assist in the development of contact center documents for design, implementation, testing plans, maintenance plans, and any other contact center related customer deliverables
· Perform application development for self-service IVR applications and/or call routing as needed by the contact center team
· Assist the contact center team with implementations/upgrades/configurations as needed
· Ability to communicate effectively and constructively
· Must have strong documentation skills, with attention to detail, and experience working within teams on projects from conception to completion
Thank You
Sagar
Vidya Sagar
Sr. Recruiter
Cybersearch, Ltd
Phone: 832-510-8465
fax: 847-357-0219
2nd fax: 928-223-9796
YIM: sagar.virtue
Gtalk: vdsgr61
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