{SAP JOBS USA:113655} Urgent Need :: IP Voice Administrator // Mountain View, CA

Hi,

 

Please find the below requirement and if interested then send me updated resume along with contact details ASAP.

 

Job Title: IP Voice Administrator

Location: Minneapolis, MN

Duration: 6 months

 

JOB DESCRIPTION: 

 

·         Additions of new call center agents.

·         Changes to existing call center agents.

·         Programming of basic call flows, VDNs, vectors.

·         Creation of CMS reports

·         Gather requirements from business teams who want to expand current call centers or build out new call centers

·         Document call-flows

·         Handle all ticketed requests within a specified period of time and ensure closure of all tickets.

·         Proactively check system health and capacity.

·         Provide and record updates to the ticketing team on all requests.

·         Document existing call flows and maintain the repository of call flow documentation.

·         Physical installation of equipment

·         Support the Avaya Voice Portal IVR system

·         Support of Call Copy call recording system

·         Support of Witness and Aspect Workforce Management System

·         Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.

·         Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.

 

 

 

Thanks & Regards

Vinay Kumar

Technical Recruiter

Email:vinay@sysmind.com

SysMind LLC

38 Washington Road, Princeton Junction, NJ: 08550

Ph:609-897-9670 x 2169                                                                    

 

 

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